General Terms and Conditions of Sale and Use & Internal Regulations
for Websites - Workshops - Training - Courses - Visits - Purchases - Orders - Reservations - Activities - ...

N.B. All visits, purchases, reservations, participation, etc. are subject to compliance with these General Terms and Conditions of Sale and the Internal Regulations. The present document may be modified at any time, without justification. Only the French-language General Terms and Conditions of Sale and Use & Internal Regulations are legally binding. Any translations offered on the seller's websites are for information purposes only and may not be relied upon in the event of a dispute.
Unless expressly agreed otherwise in writing between the parties, relations between Trésors du Monde srl and its customers are subject to the present general terms and conditions of sale, which are deemed to have been fully accepted by the customer.

Respect du Paradis:
Non-Smoking Zone inside & outside,
Respect for Places & People

Thank you for respecting the Values we hold so dear (inside, gardens and parking lots)
Any offender is liable to an administrative fine of 100 euros (one hundred euros) per offence and/or immediate and definitive expulsion without being able to claim any indemnity or compensation! Management reserves the right of entry without having to justify itself, and declines all responsibility in the event of accidents on any of its sites. In the event of non-respect of the premises or persons, Management reserves the right to take legal action against offenders, with all actions for damages and compensation to be borne entirely by the offender, plus statutory interest. It should be noted that at Yves-Gomezée (Walcourt), Nova Mania sc manages certain areas and activities. This company applies exactly the same rules and general conditions of sale and use. In the event of non-compliance, the offender, depending on the case, could very well be hit with penalties and legal action by both companies! The easiest thing to do is to respect the premises, the equipment, the people and the instructions, so that everything runs as normal, i.e., without a hitch!
"Coronavirus Special" visit **
ÔÔ Paradis des Sens is attentive to the protection of both its staff and its visitors & participants, so masks are MANDATORY for all on arrival and during all movements, as well as if the distance of 1m50 cannot be maintained! For everyone's safety, we reserve the right to test the forehead temperature of our participants on arrival, and to refuse to accept anyone with a temperature > 37.3°C. To avoid refusal to take part without compensation, we invite you to take your temperature before you go!!
** N.B. the precautions we take must be followed by ALL visitors/participants, on pain of immediate exclusion not only without warning or reimbursement, but also with a fine of at least €100 for endangering others and/or legal proceedings. You can easily understand that a simple loss of smell and/or taste would totally prevent us from being able to exercise our profession and our passion! A real CATASTROPHE for us! Please note that under no circumstances can our company be held responsible for any contamination before, during or after the activity.
Most of our activities require a minimum number of participants per booking. This number of participants must be scrupulously respected, otherwise we will cancel the activity and postpone it to a later date within the validity period of the Gift Voucher/reservation. Cancellations by participants are not possible.
Please be punctual. please arrive just 5 minutes before the activity start time, as we may still be busy beforehand. We like to start on time, as the duration of activities generally cannot be shortened, and out of respect for others we cannot "take over" any explanations you may have missed. You'll understand that if you're more than 15 minutes late, unless you've given us serious notice before the activity's start time, so as not to disrupt the day's schedule, we won't be able to accept you, unfortunately without any compensation. Punctuality is the politeness of kings!
Nomenclature:
- In the present document, a "Session" is any workshop, training course, course or other event organized by the company, officially or unofficially, during which an external person, individually or in a group, called a "Participant" takes part free of charge or in return for payment.
- When we refer to the "Company" hereinafter, we are referring to the limited liability company "Trésors du Monde" (BE0641.803.567) whose registered office is located at 36, rue de France (Bte 3) in 5600 Philippeville, Belgium, a company which is validly represented by its manager or one of its directors. The "Company" will also be referred to as the place where any session or activity organized by "Trésors du Monde" takes place. The other legally registered names of the said company may also be used individually or jointly at such events or on any media used for promotion, advertising or information purposes. It is important to note that the sister company Nova Mania sc only handles group bookings, marketing-advertising-sales-promotion and the group's collectibles business. It is in no way responsible for the perfumed products.
- A "perfumed product" is any product giving off a fragrance, whether liquid, solid or gaseous.
Introduction:
- Registration for and/or participation in a workshop, training course, internship, course or any other form of apprenticeship implies full acceptance of the general terms and conditions of sale and the internal regulations set out here.
- The company reserves the right, without having to justify itself, to refuse access to the premises, facilities, equipment or other items to any person whose behavior, presentation or presence is incompatible with the smooth running of the session or professional activities in general. These criteria are left to its sole discretion and interpretation.
Concept:
- Our company's concept is to meet the needs and wishes of its customers as closely as possible. To this end, we offer separate scented products on the one hand, and on the other, items for transporting them, storing them for a set period of time and/or showcasing them in an original way, in order to give them the freedom to personalize the scented products they create or choose. Under no circumstances does the company sell a perfumed product with a container (bottle, tube or other). These are sold separately and are therefore the choice of each participant or customer. They are generally refillable, but reuse is the sole responsibility of the participant/customer. It should be noted that the company will refuse to refill a container which it has not sold to the customer, or which it believes has or would have contained another substance, or which, according to its own criteria, no longer meets hygiene, safety or other standards. For obvious reasons, the company will never take back a sold container. It is therefore the responsibility of the purchaser/participant to check it thoroughly BEFORE filling it and leaving the place where it was purchased. Although, theoretically, the container does not have an expiration date, it is reminded that scented products have an expiration date, a shelf life before or after filling, and that it is therefore the responsibility of each participant/customer to take care of this personally. In order to assist the participant/customer in this process, without any obligation on the part of the company, the company will keep a record of the purchase by name, as well as all means of contact that the participant/customer agrees to communicate to the company. By this fact, the participant/customer accepts de facto that the company uses these means of communication to inform him/her of any news, action, information relating to a purchased product or other that it deems necessary or interesting for him/her.
- When the company organizes sales, events, actions, all information is given purely as an indication. Thus, even if not systematically indicated on the support, the notion of "except for errors or omissions" is always applicable.
- It is strictly forbidden to drink, eat, smoke, vapot, photograph, film, copy or reproduce on any support whatsoever, to introduce animals, bicycles or other motorized or non-motorized machines, weapons, illicit substances or substances against order or morality in the premises occupied by the activities organized by the company. Any offender is liable to prosecution and an administrative fine of two hundred and fifty euros independently of any damages and interest for any direct or indirect financial loss caused by failure to comply with these prohibitions.
- For reasons of security and compliance with these general terms and conditions of sale and internal regulations, the company reserves the right to record any session within the limits prescribed by the law on the protection of privacy.
Participation in an Activity / Purchases / Visits
- The company reserves the right, without having to justify itself, to refuse a reservation for a session. In this case, it will refund the amount paid by the participant to a bank account by SEPA transfer within ten working days. Should the information provided by the participant not be sufficient to complete the SEPA transfer correctly, the company will retain the amount paid until the day before the accounting quarter following that in which the payment was made. Beyond that date, it will be non-refundable and treated as payment for a service rendered.
- Participants in activities (workshops, discovery tours, etc.) must reserve their places at least 15 days in advance. Only full payment for the activity in question, WITH THE EXACT COMMUNICATION provided by our company, confirms reservation of the activity in question. Invoices not paid at least 15 days in advance, or even 1 month in advance for catering, will automatically incur a penalty of 25 euros from the first day of delay, and 25 euros for each additional week of delay, plus a fixed administrative fee of 50 euros per monthly reminder.
Any weeks/months started after this date will be considered late, with the usual charges listed above, in accordance with the General Terms and Conditions of Sale and Use & Internal Regulations.
- Participants / customers / visitors are requested not to touch the products without the authorization of the manager or an administrator of the company. Product testers" are available for demonstrations and discoveries. Any unauthorized use will automatically result in the purchase of the product for hygienic and commercial reasons.
- It is strictly forbidden to take photos, films or any other means of capturing and/or copying information, data, illustrations or other material on the company's premises and/or during workshops, training courses, courses or other events organized by the company.
- The company and its managers accept no responsibility for accidents on the way to, before, during or after the session or visit to its premises. Both participants and visitors remain responsible for their own actions, and will be held liable for any damage, accidents or wastage they cause, plus an administrative fine of one hundred euros.
- It is strictly forbidden to take away any material of any kind whatsoever, before, during or after the aforementioned sessions. Only those items/objects handed in at the end of the session by the manager or a director of the company become the property of the participant.
- Any object, material or data taken without the explicit agreement of the manager or an administrator will automatically be considered as theft and treated as such, i.e.: notification to the police/justice system, an administrative fine of two hundred and fifty euros, the cost of identical replacement, including the travel of technicians or others, any loss of earnings, the costs of legal proceedings and others, in a word all costs incurred directly or indirectly. In the event of theft, copying, falsification, modification of substances, products, computer data or other, the consequences of which may be considerable, the administrative fine will be a minimum of one thousand euros, plus damages and all other procedural and other costs directly or indirectly related to the case.
- It is strictly forbidden to add, modify or mix, in any way whatsoever, any other substance foreign to the session with those proposed by the person in charge of the session.
- In all cases and at all times, the company remains the owner of the substances, components and formulas. Nevertheless, the company may not commercialize a participant's creation without the participant's prior agreement. Insofar as possible, the company will keep the creation's formula for two years. However, the company cannot be held responsible for its accidental or involuntary loss or destruction, and will in no case be obliged to compensate the participant in any way, either partially or totally.
- In the event of non-attendance at a session, for whatever reason, the participant may, if he/she has given notice at least twenty-four working hours beforehand, postpone his/her participation once to another date in the same calendar year, subject to availability. Under no circumstances will a no-show result in total or partial reimbursement of participation fees.
- Should the session organizer be obliged to postpone the session, without having to justify this, he will offer each participant or group of participants the option of postponing it to a date that is also convenient for the participant, or converting it into a voucher of equivalent value, or failing this, reimbursing it to the participant's European bank account (SEPA transfer). Under no circumstances will reimbursements be made in cash.
- Should the participant fail to notify the service provider on the day of the event or at a later date, the reservation will be retained at 100% as a penalty.
- The company organizes sessions according to its needs and wishes. It provides advice only, and can in no way be held responsible for the results obtained by participants during these sessions. It reserves the right to modify the points covered, the times and/or durations, the terms, the general conditions of sale, the internal regulations, the substances used, the people responsible for delivering the sessions, the documents or objects handed over at the end of the sessions, etc., without any prior notification and without such changes giving the right to any compensation or partial or total reimbursement.
- Most of our Activities require a minimum number of participants per booking. This number of people must be scrupulously respected, otherwise the activity will be cancelled and postponed, since under no circumstances can a cancellation be requested by the participant. For groups, the price is established for a minimum quota of participants and this automatically constitutes the "minimum basic package to be booked and paid for". Any decrease in the number of participants will not entail any change in the "minimum quota" price, while any increase in the number of participants will entail payment of a proportional supplement rounded up to the nearest euro before VAT. This supplement must be paid at the latest on arrival of the group, in cash or by immediate transfer to the bank account, i.e. not via bancontact / credit cards, otherwise a 6% charge will be added to the said amount.
- Prices for groups are calculated on the basis of the minimum quota, so we strongly advise you to base your booking on the minimum number of participants you are certain to have. Obviously, booking for 20 people or 40 people does not entail the same price, so it's best to be as precise as possible.
Precautions and Advice:
- All the perfumed products sold by the company have been tested by sight and smell and, under normal conditions of use, do not present any health hazard for most people. However, in order to avoid any liability for "special cases", it is imperative that participants and buyers clearly inform the manager or directors present of any questions they may have concerning allergies or reactions to certain products or substances. Should the participant or purchaser fail to inform the company beforehand, the company formally and totally disclaims all liability for any reactions or problems of any kind that may arise during or after the said session or purchase, without any time limit. The company declines all responsibility for any intentional or unintentional use on textiles or other materials. As a precaution, we invite participants to always test scented products on a very small, inconspicuous area of their skin first.
- In order to get the most out of a session, participants are asked not to wear perfume in the half-day preceding the session.
- Participants are strongly advised not to expose themselves to the sun or to high or low temperatures, to engage in sports or strenuous exercise, or to mix or superimpose different perfumed products on their skin or on any other surface which may come into contact with the skin at any time.
- Unless specifically indicated, all our products are for external use only, on non-sensitive parts of the body, and may be used under normal conditions by adults or adolescents deemed responsible for their actions. We therefore strongly advise you to keep them out of the reach of children and pets, to avoid any accidents for which we cannot accept any responsibility, either in part or in full. The use of scented products, particularly on textiles but also on other materials, may cause stains or other damage, for which the company accepts no responsibility.
General remarks:
- It should be noted that a fragrance's staying power does not depend solely on its concentration, but also on the surface on which it is applied. This differs from one place to another (e.g., the hollow of the elbow or back of the hand, hair, scarf or T-shirt, etc.), as well as from the moment it is worn, the ambient temperature, the person's ph, etc. An Eau de Toilette on a man, for example, will generally hold up as well as an Eau de Parfum on a woman.
- Unless clearly specified otherwise in writing, our various promotions, discounts, etc. are never cumulative. It is therefore up to each customer to choose the one that suits him best.
Property and Disputes:
- All products, whether perfumed or not, all substances, all data and information, illustrations, formulas, sessions, etc. are the exclusive property of the company and may not under any circumstances be copied in whole or in part without incurring legal proceedings with a claim for substantial damages in addition to an administrative fine of one thousand euros.
- In the event of dispute, only the courts of Dinant (Belgium) are deemed competent. However, without having to explain itself, the company reserves the right to bring the case before any other court or body, in addition to or instead of the aforementioned courts.
Terms and conditions of sale and use of the
website ARTICLE 1 - GENERAL
Only the general terms and conditions of sale and use in French have legal force. Any translations offered on the seller's sites are provided for information purposes only and may not be used in the event of a dispute.
Unless expressly agreed otherwise in writing between the parties, relations between Trésors du Monde srl and its customers are subject to the present general terms and conditions of sale, which are deemed to have been fully accepted by the customer.
By registering on one of the group's sites, the buyer accepts cookies and other legally permitted data collection techniques. The buyer accepts de facto to receive all information relating to items offered on the site or elsewhere by the group to which Trésors du Monde srl belongs.
Trésors du Monde srl reserves the right to change or modify its general terms and conditions without notifying the customer personally and without the customer being able to claim any compensation whatsoever. It is therefore the customer's responsibility to check periodically for changes. These general terms and conditions of sale shall prevail over any other terms and conditions appearing in any other document, except in the event of a prior, express or written waiver.
Photos are not contractual. Texts, names and illustrations are the exclusive property of the seller. Errors and/or omissions in descriptions, illustrations or prices may unfortunately occur. Trésors du Monde srl apologizes for any such errors and invites the potential customer or not, in case of doubt, to check with the seller, before placing any order, the accuracy of what appears on the offer. Otherwise, the seller cannot be held responsible for such errors at a later date and therefore cannot be used as a valid reason for return or refund. A price error may be grounds for cancellation of an order or reservation by Trésors du Monde srl.
The present general terms and conditions of sale are applicable to all contracts concluded between and third parties within the framework of Internet sales and are therefore not applicable to other sales concluded by Trésors du Monde srl with third parties through other means in Belgium or abroad.
ARTICLE 2 - DEFINITION
-The seller is the company whose registered office is located at rue de France, 36 (box 3) in 5600 Philippeville (Belgium). BCE / TVA : BE0641803567. ÔÔ Parfums and ÔÔ Paradis des Sens are trade names. The seller may use other departmental or other addresses for shipping and other services.
-Trésors du Monde srl is part of the same international group as Trésors du Monde sprl but are two completely separate legal entities. Any business concluded with one of these companies concerns ONLY that company and not the group or the others, even if joint actions are undertaken.
-The professional buyer is any natural or legal person who acquires or uses the merchandise sold by Trésors du Monde srl for professional or resale purposes.
-The private buyer is any natural or legal person who acquires and uses the merchandise sold by Trésors du Monde srl for private purposes.
-Any reservation of a product or service seen on a seller's site but for which the order has not been finalized and paid for online is not considered a distance sale and is subject to the seller's specific general conditions of sale for "business" purchases.
ARTICLE 3 - CONCLUSION OF THE CONTRACT
The seller reserves the right to refuse a customer or an order at any time without having to justify itself.
Communications between the seller and the customer may be in French or in any other language that both parties appear to understand sufficiently to be able to exchange a minimum of information. The use of a language other than French has no legal value and is only intended to be agreeable to the customer, without any guarantee as to the quality or exact scope of the remarks made in this other language!
The offers included on the seller's sites are to be understood "except for errors and omissions". References to works are purely indicative and are not contractual. For a better understanding of the terminology used by the seller, the buyer is invited to consult the relevant article at the end of these general terms and conditions of sale.
All online orders can only be considered accepted once the order has been accepted by Trésors du Monde srl. Acknowledgement of receipt does not constitute acceptance of the order. Only the express acceptance will constitute consent by Trésors du Monde srl.
The illustration of a product or service on the seller's website takes precedence over its description and/or the name attributed to it. It is important to note that product names and descriptions are purely indicative and are in no way contractual! It is clear that some buyers may give a different description or qualifier based on the illustration. In order to avoid any possible dispute, the buyer's decision whether or not to order the product should therefore be made solely on the basis of the illustration (even if the photo is not contractually binding, as the object delivered, although identical, may differ slightly!)
The information provided by the purchaser when placing an order is entirely binding: in the event of an error in the purchaser's contact details, Trésors du Monde srl cannot be held responsible for the impossibility of delivering the goods.
In the event of stock shortage
The items advertised are usually in stock. In the event of stock shortage after an order has been placed and paid for by the customer, the seller undertakes to inform the customer by e-mail to the address provided by the customer at the time the order was placed; the seller cannot be held responsible for an invalid e-mail address provided by the customer.
In this case, delivery times are provided for information purposes only and are not binding on Trésors du Monde srl. Delays in delivery do not entitle the purchaser to compensation or dissolution of the contract.
ARTICLE 4 - PRICES
All our prices are quoted in Euro (€) unless specifically stated otherwise in another currency. The seller may offer payment in another currency. The exchange rate at which he accepts this transaction will be his own, and may therefore differ from the daily exchange rate applied by financial institutions. Extraordinary administrative fees may also be charged to the customer. Any order in another currency must clearly specify the currency chosen for payment, as well as the amount denominated in that currency and any extraordinary administrative charges. The purchaser will be asked to agree to these elements.
All our prices include VAT.
Unless clearly specified otherwise in writing, our various promotions, discounts, etc. are never cumulative. It is therefore up to each customer to choose the one that suits him best.
Shipping and handling (P&H) and collection fees are never included in our prices. Handling charges are 2 euros per parcel. All our items are sent either by registered mail or by carrier/delivery service. These costs depend on various factors (weight, total value, etc.) and will therefore only be communicated to the purchaser when he/she requests his/her order confirmation.
The seller reserves the right to modify the prices, availability and specifications of the products and services offered on our website at any time and without prior notice. Prices, product specifications and availability may differ from one country to another or from one category of customer to another. The seller does not accept any responsibility or liability for the choices made.
It is the buyer's responsibility to pay any import duties or import taxes, presentation fees and VAT on the value of the product, as well as on shipping costs, import duties and representation fees. Some products are also subject to excise duty. These additional charges may be claimed from the customer either by the delivery person (letter carrier or other) or by the customs and excise authorities.
ARTICLE 5 - DELIVERY
In the event of a takeaway order
Unless otherwise agreed in writing by both parties, a takeaway order must be collected and paid for within seven calendar days of the order being placed.
Once this period has elapsed, Trésors du Monde srl reserves the right to consider the contract terminated without prior notice.
Payment methods are: cash, PayPal in advance or bank transfer in advance. For purchases actually made in a non-virtual store, other methods of payment may apply; please enquire in the store.
Customers will be notified by e-mail or telephone as soon as their order is ready.
In the case of orders to be sent or delivered
Unless otherwise agreed in writing by both parties, the goods to be sent or delivered must be paid for in full before they are sent or delivered.
As soon as payment has been received, the order will be validated. We will do our utmost to deliver the items ordered within 30 working days from the day following receipt and acceptance of payment in full.
The customer will automatically be notified by e-mail or telephone of the planned date of dispatch.
The buyer must specify the delivery address in the order. In the event of absence at the time of delivery, the buyer is obliged to contact the carrier in order to arrange another delivery date. The seller can in no way be held responsible if the buyer is unable to physically receive the goods sent to him/her.
In the event of a delivery error that is clearly the seller's fault, the shipping costs incurred in re-sending the incorrect order will be reimbursed upon presentation of proof. If the purchaser requests an exchange for personal convenience, and this has been accepted in writing by the seller, the cost of reshipment will be borne by the purchaser.
For large orders, special orders or out-of-range items, full payment in advance will always be required (either by bank transfer, credit/debit card*, PayPal*, Western Union or cash).
The order will be validated as soon as this condition has been met.
The customer will be notified by telephone or e-mail.
Trésors du Monde srl reserves the right to increase delivery charges, in exceptional cases and after consultation with the customer, for very heavy, bulky and/or cumbersome items, or for items with a high total value (at its own discretion).
ARTICLE 6 - DELIVERY TIME AND CANCELLATION OF ORDER
The seller ensures that the goods sold are delivered within the time indicated in the notification message sent to the purchaser (by e-mail) when the order is confirmed and paid for (ATTENTION: TIME FOR INFORMATION ONLY). Under no circumstances may a delay in delivery entitle the buyer to cancel the order. The seller undertakes to notify the buyer of any delay in delivery beyond its control. If the delay exceeds the initially specified delivery time by more than fifteen working days, the purchaser may cancel the order without compensation for either party, provided that the purchaser notifies the seller by e-mail within 3 days of being notified of the delay by the seller. The buyer will then be reimbursed by bank transfer to the buyer's account for the total amount of the order, including shipping costs, within 7 working days.
Customs formalities may take longer than usual. In this case in particular, the seller cannot be held responsible for any delay in delivery caused as a result.
In the event of cancellation by the buyer due to an order error, and after acceptance of the case by the seller, a restocking fee equivalent to 20% of the value of the product ordered (with a minimum of €15) will be deducted from the buyer's refund.
Shipping conditions
The seller is free to ship orders from Belgium, France or any other country without this affecting the shipping and handling charges (P&H) mentioned at the time of purchase on the website.
If the item is particularly heavy / bulky or has a high value, shipping costs may be increased. The customer will be notified and asked to confirm his agreement before shipment.
Terms of payment:
Payment for online orders must be made either:
- by advance bank payment to the Belfius account IBAN = BE89-0689-3482-3985 and BIC = GKCCBEBB in the name of Trésors du Monde srl, rue de France, 36 (box 3) in B-5600 Philippeville (Belgium). The buyer is required to clearly indicate in communication the message that the seller has communicated to him in the order confirmation e-mail, otherwise the seller cannot be held responsible for any erroneous order dispatch! In this case, the return of the incorrect parcel will be entirely at the buyer's risk and expense.
- by credit card, under your sole responsibility (by e-mail or telephone), in advance *
- by PayPal in advance*
- by Western Union in advance
- in cash in advance on delivery or at the latest on collection of the goods
* A 6% fee will be systematically added to payments by credit/debit card or PayPal. The seller reserves the right to refuse either method of payment without having to justify itself.
In all cases, the buyer must ensure that the amount received by the seller is exactly the amount "invoiced". In this way, the buyer is responsible for any collection, exchange or other charges levied by the financial institutions through which payment is made. Any order not paid for in full will automatically be put on hold, without the buyer being able to impute any delay to the seller or claim anything from it.
ARTICLE 7 - RISKS AND CLAIMS
Goods are transported to the delivery address specified by the buyer. It always travels entirely at the purchaser's risk, even if shipping and/or handling costs are offered.
If the goods delivered and/or the packaging of the package are damaged, the purchaser is obliged to refuse the goods or to accept them only subject to a written reservation on the carrier's delivery note, to be completed jointly by the customer and the carrier. Any complaint concerning the goods delivered must reach the seller within 5 days of receipt. The complaint must be sent exclusively by registered letter with acknowledgement of receipt to the head office of Trésors du Monde srl, rue de France 36 (Box 3), B-5600 Philippeville (Belgium), and must be accompanied by a copy of the purchase invoice and the delivery slip, together with the written reservation mentioned above.
After this period, the goods will be considered definitively as conforming by the purchaser and no further complaint will be taken into consideration.
ARTICLE 8 - RIGHT OF WITHDRAWAL AND CONDITIONS FOR RETURNING GOODS
Distance ordering regulations
In the context of distance sales to consumers falling within the scope of the law of July 14, 1991, amended by the law of May 25, 1999, the consumer has the right to notify the seller that he/she renounces the purchase, without penalty and without giving any reason, within seven working days from the day after the delivery date.
The law defines a "consumer" as any natural or legal person who acquires or uses products or services on the market for non-professional purposes.
You therefore do not benefit from this right of renunciation if you purchase products for professional purposes or for resale.
-This right does not apply to purchases of newspapers, periodicals, magazines, catalogs, DVDs, CDs, USB keys, CD-ROMs, video cassettes, etc., to purchases made at auctions, or to goods made to the buyer's specifications or clearly personalized for the buyer!
this right also does not apply if online downloading of digital content has begun during the withdrawal period with the buyer's express prior agreement and acknowledgement that he thereby loses his right of withdrawal.
-The present article only applies to the individual buyer who has the right to notify the seller that he renounces the purchase by registered letter with acknowledgement of receipt within 14 calendar days from the day following the day of delivery of the goods. This right only applies if the goods have been shipped, and under no circumstances if they have been handed over at a trade fair or any other location.
-After written agreement from the seller, the private buyer must return the goods at his own risk and expense (transport costs insured) exclusively to the following address: Trésors du Monde, 36, rue de France (Bte 3) in 5600 Philippeville (Belgium) by post or the transport company of his choice. Under no circumstances can the seller be held responsible for any loss, damage or partial or complete theft.
- Goods purchased online that may be returned may not be deposited in any of our sales outlets, trade fairs or any other place whatsoever.
- Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale, will be taken back. Any product that has been damaged or used, or whose original packaging has been opened or damaged, will not be refunded or exchanged. Any breakage of the Trésors du Monde sprl self-adhesive ribbon means that the goods have been "used" and can no longer be returned.
-Goods must be accompanied by the original purchase invoice and the original transport delivery note.
-The seller reserves the right to check the condition of returned goods within 2 weeks of receipt.
-When the right of renunciation has been exercised in accordance with the aforementioned conditions, the seller has 30 days from the day following receipt of the returned goods to refund the amount paid, excluding shipping and handling costs (P&P). Refunds will be made to the bank account number you specify in your registered letter of renunciation. The IBAN and BIC must be provided. The seller cannot be held responsible in the event of an error in the transmission of this information by the purchaser.
-If the goods have been unpacked, unsealed or damaged, the individual purchaser forfeits his right of renunciation and assumes all costs of repacking and returning the goods to the address specified by the purchaser when the order was placed.
-The seller reserves the right to refuse, for an indefinite period, any order from a customer who "abuses" the right of withdrawal. The notion of "abuse" is the seller's own.
With regard to "Ateliers de Créations d'un Parfum à Distance", given that the creation of the perfume and any additional versions offered are made especially for the buyer, in a word that it is "made-to-measure", we cannot, under any circumstances, accept any "return" of goods! This is not a classic distance sale, but something that has been made especially for the purchaser and on the basis of the indications communicated by the latter.
ARTICLE 9 - ORDERING & PRIVACY
When the customer decides to purchase goods via the Internet, he/she is required to disclose his/her complete real identity, e-mail address, postal address, contact number and any other information necessary for the fulfilment of the contract. The customer is presumed to be of legal age and authorized to make all purchases in which he/she is interested, and to have full authorization to use the means of payment he/she has chosen to use. Trésors du Monde srl cannot be held responsible in this respect.
As soon as the information is collected, the seller uses it to manage orders and undertakes not to provide, without the buyer's consent, the information in its possession to a company that is not part of the same group. The seller also keeps this personal data in its archiving file in order to facilitate future orders. In this way, the customer authorizes the seller to subsequently offer him/her other products and services marketed by its group.
At any time, the user thus archived may request to consult the information stored about him/her and, if necessary, to rectify or delete it by sending a request via the seller's e-commerce website.
Confidentiality rules
In accordance with the rules relating to the protection of personal data (RGPD) as well as in the interests of transparency vis-à-vis our customers, you will find below a precise description of the use of your personal data.
The information we store is solely related to the proper functioning of the site (orders, customer tracking, contact, etc.). Under no circumstances will this information be used for any other purpose (no marketing or other targeting).
When creating your space, the information requested and stored will be:
- Name and surname
- Contact e-mail
- Delivery and billing address
- IP registered at the time of acceptance of the confidentiality rules
- Date of acceptance of the confidentiality rules
Right of access to your data and portability:
From your customer space, a dedicated section allows you to easily consult and export your personal data stored on our site.
Right to be forgotten:
Your data is kept for 3 years. At the end of this period, we will ask you to keep your data. In the absence of a return from you, your customer account and all your information will be automatically deleted (orders will be retained).
This 3-year period is reset each time you use our service (log in to your customer area).
ARTICLE 10 - RESERVATION OF TITLE
The seller remains the owner of all products ordered until full and final payment has been received. This retention of title applies both to the goods and to their price if they have already been resold.
ARTICLE 11 - DISPUTES
Finding oneself in a situation of dispute is never pleasant for either the buyer or the seller. However, between civilized people, many problems can be resolved "amicably", through a genuine compromise between the parties involved. While some situations may arise because of an error on the part of the seller, others may originate from the buyer, and still others, unfortunately, from a third party, such as the carrier, a banking institution, etc. The seller invites the buyer to inform him of any problem as soon as he becomes aware of it, so that together we can find a suitable solution as quickly as possible. Both the buyer and the seller undertake to provide the other party with all proof of their good faith as soon as the matter in question has been opened.
If no amicable agreement can unfortunately be reached, the dispute will fall within the exclusive jurisdiction of the seller's courts, in the district of Dinant (Belgium).
Belgian law, in the French language, is exclusively applicable.
ARTICLE 12 - TERMINOLOGY
The terminology set out below is specific to the seller's sites. Although "standards" exist in the world of objects and services offered by Trésors du Monde, each one has its own criteria of quality, rarity, beauty, etc. because everything is relative! The seller makes every effort to ensure that his terminology is as clear as possible for his buyers, so that they can buy with full knowledge of the facts, and not "imagining that..."! By taking note of the "value" attributed to each word by the seller and, if necessary, by daring to ask the seller for further information about the product, the buyer will avoid any dispute concerning the product.
Once the item has been ordered, the criterion "lack of precision or clarity in the use of a text or abbreviation" cannot be a source of renunciation of the purchase and/or return.
N.B. We would like to draw your attention to the fact that all texts, names and illustrations used on websites, letters, e-mails or other media, whether computerized or not, are the exclusive property of the seller, and that their use, in whole or in part, will be systematically prosecuted with a minimum administrative fine of 10,000 euros (ten thousand euros) per unauthorized use, with prior written notification by registered mail from Trésors du Monde